Citibank

Financing your college education with student loans.

BACKGROUND
CitiBank is one of the nation's lending financial institutions- most notably known for their banks. They are also a leading provider of student and college loans. They provide complete information concerning the college loan process, even offering tutorials that explore FAFSA and SAR. CitBank helps you explore the many financing options that are available to both students and parents. Finally, they offer information regarding other financial aid options that exist outside government parameters.

After exploring all these options, if you determine that you still need to obtain a student or PLUS loan, Citibank outlines each of these lending programs in clearly-defined evaluations. Furthermore, they explain fully the student loan consolidation program, that has been implemented in recent years by the Federal Government.

As a distributor of these government funding programs, CitiBank is held to strict standards. They cannot alter the interest rate, they must allow repayment under federally-outlined time guidelines and the only fee they can charge is a 2.5% administration fee, part of which is paid back to the federal agency who allotted the funds to their institution.

Application for any of the aforementioned loans is an easy and secure process on the Citibank site, and in an effort to provide the best possible customer service, they also educate you as to the tax benefits you can claim when putting yourself or your child through college.

PRO
- Presents alternatives to student loans
- Loan application is simple
- Video tutorial explains repayment options
- Counseling and tutorials available to address both parent's and student’s financial picture
- Deferments and Forbearances explained

CON
- You must reveal personal information to apply online

DEGREE PROGRAMS
College loans are, generally speaking, accepted for any degree program.

SCHOOLS
The only stipulation colleges and universities will make concerning student loans, is that they be applied to school costs. They are required to verify compliance with regard to the application of these funds.

CONCLUSION
Citibank is a federally-accredited financial institution who has contracted to disburse Federal funds earmarked for education. Their webpage is fully interactive and provides the kind of information parents and students need to consider before applying for a loan. Once a potential borrower has determined they require a loan, Citibank’s support services make a valuable resource for this service.

Common Misspellings
City bank, Citybank, Citi Bank, Citibanc

Comments & Feedback
(Page 1 of 1)

Dissatisfied

Thumbs Down

Citibank misreported my payments as past due when the loan was in forbearance. My credit was ruined. They admitted their mistake but refused to correct my account. They provided fax numbers that were incorrect. Try calling 16053306810. It is disconnected. Their customer service is the worst and has created a credit nightmare for me. Stay away from this bank! posted Sep 1st, 2011 5:59 pm


Rachel

Thumbs Down

Citibank has HORRIBLE customer service. My payments went from $134 to $500/month, without warning, and then they refused to work out any alternate payment plan with me. I explained multiple times that I wanted to pay my loan, and I was not trying to default. The customer service person, in the President's office no less, threatened to "go after" my 78-year-old grandmother and cosigner if I didn't pay... after I'd explained that I WAS paying. I can't even put into words how awful they are. posted Feb 18th, 2011 10:27 am


Pat

Thumbs Down

2-3 days to receive a letter by fax, 5-7 days to receive by email, 2-3 weeks by mail. Age of technology? Give me a break Citibank! posted Jan 31st, 2011 6:40 pm


Lindsay

Thumbs Down

Citibank is a horrible loan servicer. For nearly a year my husband and I have called and written letters to change one of our student loan repayment options. They have ignored the letters, provided misinformation on the telephone, and still have not put us on the correct payment plan. I would never, never, never choose them if I could go back and pick a private lender again! posted Dec 1st, 2010 10:23 am


peggy

Thumbs Down

The customer service department doesn't understand English. It takes more than "sir" and "madam" and a British accent to understand English. posted Sep 23rd, 2010 12:03 pm


suebenton

Thumbs Up

Citibank offers a great student loan program. I wonder how this will be effected by Obamas bill? posted Apr 4th, 2010 2:54 pm


Paul

Comment

Can I use a separate bank for my lender or do I have to go through my current bank? If not, is it easier to just stick with the same bank or use separate ones? What does everyone else do? posted Jul 14th, 2008 12:51 pm



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