BACKGROUND
Nelnet is a financial planning site geared specifically toward educational funding. It provides direct links to financial planners, loan applications as well as immediate entry into Nelnet’s $1 Million scholarship giveaway. All aspects of college funding are explained in detail, including FAFSA, Debt Management and Scholarship information. Parents and students who apply for loans from this location will have access to their account from the Nelnet website, to make payments, check balance, and/or locate assistance concerning repayment options.
Nelnet utilizes Peterson’s College Search program, for those who have not yet chosen a college. Additionally, it offers tutorials that address everything from test preparation to the inevitable career application process, including resume writing, career tips and newsletters.
Finally, Nelnet has funding and scholarship opportunities for K-12 students who may be attending private schools, or who are international students. They also have monies available for summer camps and programs.
PRO
- Pertinent financial information from one site
- Access to loan account information
- Ability to make payments online
- Entry into scholarship sweepstakes
- Test preparation advice
- Career application advice
- Application for student loans can be done online
- Information for K-12 students
CON
- Scholarship search requires scholastic background information
EXPENSE
There is no fee for using this site.
DEGREE PROGRAMS
Nelnet provides funding and scholarship information for:
- K-12
- Business Colleges
- Vocational Colleges
- Universities and Colleges
- Graduate Programs
- International Students
SCHOOLS
The list of schools will vary according to the search criteria selected.
STUDENT LIFE
Although student life is not addressed in a direct manner, it is alluded to within the many funding propositions for all types of students, including International and K-12.
CONCLUSION
Nelnet provides over $1.2 Million in scholarships every year. Additionally, their scholarship search tool is cohesively designed to connect you with programs that address your profile.
Because they completely explain the financial requirements, (such as Expected Family Contribution), profile direct-loan and bank-distributed Federal Loan programs, and offer both college and scholarship search tools, this site is something you will certainly want to visit on more than one occasion.
Common Misspellings
Nel net, Nellnet, Nellent
User Feedback
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NELNET HAS THE WORST CUSTOMER SERVICE EVER, THEY SIMPLY DO NOT CARE ABOUT THEIR CUSTOMERS OR TO HELP THEM. I HAVE BEEN TRYING FOR SEVERAL WEEKS TO REACH SOMEBODY TO TELL MY MY ACCOUNT NUMBER OR RESET MY ONLINE ACESS SO I COULD PAY MY MONTLHY BILLS BUT THE ROBOT JUST SAYS -SORRY, GOODBYE.... AND DISCONECTS!!!!
I WISH WE COULD FILE A GROUP ACTION WITH FCC OR BBB. THIS IS VERY UNETHICAL BUSINESS CODUCT!!!!
Have any of you applied for loan forgiveness? you can get it if you taught in a low income school for 5 years. I was just wondering where to send the paperwork because it says to send it to your loan holder (Nelnet)
need to make it easier to talk to a customer service representative is obvious with the complaints above.
I'm copying and pasting this again, because it really does work. I just got off the phone with the one person in that building obviously :) It's a long thing to sit through, but you get to speak to a person!
So, TO TALK TO A PERSON, to re-iterate:
From main menu, press option 4 then press option 1 to review all loans. (You may have to press option 1 again here) You have to listen through every loan group being read off by the computer voice. Then at end you get option to speak to human or go back to menu - press option 1!
Good luck!
I will repost Jay's comment on how to speak to a person. When I finally got through to someone, he casually said "Yeah, they are working on that, it has been a main complaint these last few weeks."
"This is how you do it. You have to press option 4 then press option 1 to review loans you have to listen through every loan group being read off by a slow robot I have 7 of them. Then at end you get option to speak to human or go back to menu. First time I got disconnected by nel net when I tried human I had to go through all this again but I got a human."
I will repost Jay's comment on how to speak to a person. When I finally got through to someone, he casually said "Yeah, they are working on that, it has been a main complaint these last few weeks."
"This is how you do it. You have to press option 4 then press option 1 to review loans you have to listen through every loan group being read off by a slow robot I have 7 of them. Then at end you get option to speak to human or go back to menu. First time I got disconnected by nel net when I tried human I had to go through all this again but I got a human."
I agree with everyone. It is impossible to talk to a live person. I have never been able to change anything that I wanted to on this loan. I work with college students and advise them not to get their loans involved with this company.
Nelnet is RE-DIC-U-LOUS! But after an arduous and frustrating process, I found out how to get through to someone:
From main menu, press option 4 then press option 1 to review all loans. (You may have to press option 1 again here) You have to listen through every loan group being read off by the computer voice. Then at end you get option to speak to human or go back to menu - press option 1!
how do i talk to someone at nelnet.
I agree. The customer service sucks. and reading all of these comments, I can see that nothing is being done about this. I even try the email option to get my questions answered and I get responses that don't even make sense. The first response I got, via email, was one where the person clearly did not even read my email. The second one said my question had been answered when a representative called me. He didn't even know my question!!!
The Customer Service from Nelnet is ridiculous. I can't believe I have to sit on the phone for 30 minutes just to get a hold of another human being. I will submit a complaint to them fully once I do get a hold one someone of their Service Rep.
I am extremly frustrated with the lack of service and the actual inability to make payments on my account. There is no way to actually make a payment, or increase your payments, on your account if you are even remotely ahead on them. I have tried calling the only phone number I can find on the website and it is an automated black hole. I have tried every prompt and there is abolsutely NO way to get a hold of a person. When I try to do a check by phone it tells me there isn't a payment due at this time and HANGS UP ON ME!!! I sent an email request 2 days ago stating EXACTLY what I wanted assistance with and recieved a cookie cutter response that "since there is no payment due at this time I can not make automated payments without an override" - which I've already figured out on my own. My request was for someone to contact me, since it is impossible for me to contact them, so that I can obtain this override and begin to make automated payments on my account. I can not believe how difficult they make it for customers to pay off their loans early. That should be illegal!!!
TERRIBLE I CANNOT BELIVE I CAN"T GET ANYONE ON THE PHONE. WHAT ABSOLUTE CRAP!!!!!!!!!!!!!!!
Like everyone else on here, I find the customer service abominable. Can't get anyone on the phone, can't reset my password, and can't stand this company.
You just have to not press anything... it will think that you are disabled...
Ha ha ha, and here I thought I was all alone. This is ridiculous....
Just wanted to report that John's method of getting through to a person does work. It is irritating to have to listen through all that account information, but it does get you through to a live person to talk to. She answered my question in about 3 minutes once I was able to talk to her, though she didn't seem that surprised to hear that it took awhile to get to her. I suspect that being an employee there is a tough job.
So, TO TALK TO A PERSON, to re-iterate:
From main menu, press option 4 then press option 1 to review all loans. (You may have to press option 1 again here) You have to listen through every loan group being read off by the computer voice. Then at end you get option to speak to human or go back to menu - press option 1!
Good luck!
This company offers the worst customer service I have ever seen. Ever. To not have any real person to aid with customer questions is appalling.
I cannot believe the unprofessional and absolute ignorance of this company!!! Like so many others, I have called and called AND called, but to no avail. The numbers called ONLY provide you with an automated voice - absolutely no way to speak to a live person. This is unbelievable!!! How can so many people be angry with a company and a company not respond to individual's needs and requests? They have no problem sending and resending notices requesting payment and hitting you with late fees, interests, etc., but they refuse to speak with individuals. I agree with others - I loathe this company, they are MORANS, and if they refuse to answer my letters or e-mails, or call me, to hell with them.
I am demanding that someone contact me at my number in an attempt to resolve my concerns. . . we'll see.
How do you get a person? Cripes! I got locked out of the website and I there is no option on the phone to unlock the web and I can't access their helpstaff.
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